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SERVPRO of New Center / Highland Park Employee Photos
Randy Miller - CEO
Randy is the CEO of SERVPRO of New Center / Highland Park and an award-winning franchisee, recently winning the 2019 Franchise of the Year and winning the 2004 Pinnacle Award. His franchises have been leaders within SERVPRO for the past 15 years, earning recognition as an Extreme Team Member of the Disaster Recovery Team. Randy has been in the restoration and construction industry for over 20 years with obtained certifications from the IICRC in Water Damage Restoration Technician and Applied Structural Drying. He maintains a Hazmat certification and a Michigan builder’s license.
Tina Miller - Chief Operating Officer
Tina Miller is the Chief Operating Officer of SERVPRO Team Miller. Before joining SERVPRO, Tina was the Operations Manager for McMartin, Wasek and Associates, an Independent Claims Adjusting Firm. She is a leader focused on developing others, maintaining a strong culture and a dedicated team player. Tina is a very important part of the day-to-day operations of all of our franchises. Her and Randy have 4 children, 5 grandchildren and a furbaby named Buddy, who comes to work with them every day. Some of her hobbies include boating, exercising and spending time with family.
Cody Michael - Vice President Detroit Region
Cody is a graduate of Alma College, earning his degree in Business Management. He joined SERVPRO Team Miller in 2016. His previous experience includes Process Improvement and Systems Redesign for Toyota and the Veterans Affairs Hospital. Cody is the Vice President for our Detroit Region franchises. His hobbies include boating and hanging out with family and friends.
General Manager - Mike Reese
Mike is the General Manager for SERVPRO of West Sterling Heights. Mike has more than 19 years of experience in the restoration industry, and he joined the Metro Detroit location at the beginning of 2018. Throughout his career, Mike has received numerous industry certifications through the IICRC including Water Damage Restoration (WRT), Commercial Drying Specialist (CDS), Fire and Smoke Restoration Technician (FSRT), Applied Microbial Remediation (AMRT), Odor Control (OCT), Carpet Repair and Reinstallation Technician (RRT), Carpet Cleaning (CCT), and Health and Safety Technician (HST). Mike is also registered as a Lead Renovation and Repair Professional with the EPA and is certified for serum application. Mike has been pivotal in the growth of the Metro Detroit location and continues to assist with expansion and growth strategies for the years to come.
Sales and Marketing Manager - Kendra Patocki
Kendra worked in the industrial equipment industry for 13 years before joining the SERVPRO Disaster Recovery Team. In her role as Sales and Marketing Manager, she is responsible for developing business in our Saginaw and Detroit franchise areas. Her project experience includes disaster recovery services in commercial and residential facilities. She also holds ICRA and GLSTC Safety certification. Kendra has responded with our team to natural disasters such as Hurricane Florence, Hurricane Michael, Hurricane Laura, and local flash-flooding events. When Kendra is not working, she enjoys spending time with her family and friends.
Commercial and Residential Sales - Kim Osborne
Kim Osborne joined SERVPRO in August 2017 and has been in the restoration industry for the past 12 years. Before the restoration business, Kim had 15 years of experience in the retail industry. Business development throughout the Detroit markets has been her main focus. Additionally, Kim has been an active member in the Blue Goose, SVAA, CAI, DMAA organizations. She has most recently responded with to the needs in Hurricane Michael for the Disaster Recovery Team.
