Recent Posts

SERVPRO Insider – October 2022

11/1/2022 (Permalink)

Front page of newsletter. Our newest quarterly newsletter is here!

Our newest quarterly newsletter is here! The SERVPRO Insider gives an inside look at what SERVPRO Team Miller has been up to!   

In this issue, we’re helping you prepare for the holidays! Follow our fire safety tips to safely deep fry your Thanksgiving turkey and learn about the potential fire hazards that can come with holiday decorations.  

Get an inside look at our storm damage restoration projects in Fort Wayne, Indiana, learn about a few of our dedicated team members who services residential and commercial large loss projects, and help us celebrate our amazing employee Bob who has been working for SERVPRO Team Miller for the past 25 years!  

Each newsletter comes with a special feature on the services that SERVPRO offers. The service of this quarter: Fire Damage Restoration. Fire and smoke damage is especially destructive to properties and belongings. The SERVPRO team specializes in restoring versus replacing smoke and soot damaged contents and can perform restoration services to get fire-damaged buildings back to pre-fire condition.  

If you’d like to subscribe to receive our full quarterly newsletters, send us a request at

Prepare Your Home for Fall

10/19/2022 (Permalink)

Leaves covering a roof. Follow our suggestions to make sure your home is ready to take on fall. 

Sweater weather is now in full swing. It is time for leaves to change colors, cider mills, and pumpkin spice everything! Decorating your home for fall is always fun, but have you prepared your home for it?  Follow our suggestions to make sure your home is ready to take on fall.  

  • Clean or Replace Your Gutters – Not cleaning and draining your gutters can cause potential water damage inside and outside your home.  
  • Drain Your Outdoor Faucets – Drain and disconnect all garden hoses to prevent water from freezing. Not doing this could cause pipes to burst, leading to water damage.  
  • Check for Drafts – If you have drafts in your home, this only causes heating cost to rise. Consider weatherstripping to keep heating costs down.  
  • Change Your Batteries – It is always important to check all smoke detectors and carbon monoxide devices in your home.  
  • Have Your Furnace Inspected – Hire an HVAC professional to test for leaks, change the filter, and check for heating efficiency.  
  • Check Water Drainage – Rainwater downspouts need to be clear of obstructions and direct water away from foundations, walkways, and driveways.  

Taking care of the little things that can make a huge difference for you and your home. By following these suggestions, you could potentially avoid extensive damage to your home.  

Preparing Your Summer Home for Cooler Weather

9/1/2022 (Permalink)

Large homes by a lake. Now that summer is coming to an end, it is time to start preparing your vacation home for cooler weather.

Now that summer is coming to an end, it is time to start preparing your vacation home for cooler weather.  

As you are packing the car and getting ready to head out, do a quick inspection of your home to ensure you can leave knowing you have prevented winter disasters. Turn off the water main and drain the existing water from sinks, toilets, and outdoor spigots. Once the water main is switched off, turn on faucets, spigots, and flush toilets until water no longer flows out. Also check the following: 

  • Pipes under every sink.  
  • Water heater.  
  • Seals around windows (in case it rains).  
  • Appliance hoses: washing machine, dishwasher, and ice maker.  
  • Sump pump. Dump a bucket of water into the sump pump to ensure it is working. Make sure to listen to its motor running as well.  
  • Toilet tanks. Look for cracks that may worsen and leak while you are gone.  

Give a set of keys to a trusted family member, friend, or neighbor and have them check on your home periodically while you are gone. The number of times they should check in depends on the length of your trip, but it should be at least twice a week. Once water damage occurs, letting it stagnate for days at a time can multiply the cleanup costs tremendously. Show your house sitter all bathrooms, where the water main is, and other areas at risk of water damage. Leaving a check list for them will make sure they do not miss any subtle leaks or moisture.  

Leave heating and cooling systems running as normal. These allow air flow through your home and prevent humidity from building up. They also will keep pipes from freezing if there is a sudden temperature drop, which is more of a risk during the fall and winter months than in summer.  

If you happen to have any type of water damage during your time away, SERVPRO is always here to help!  

Circuit Overload

9/1/2022 (Permalink)

Electrical plug on fire. Have you ever plugged in too many devices into one outlet at once?

Have you ever plugged in too many devices into one outlet at once? Everything can seem fine, but suddenly, the power goes off. You more than likely created a circuit overload in your home.  

All electrical circuits are designed to handle a certain amount of electricity. When you bring in more electricity than a circuit can handle, a circuit overload will occur and could potentially cause a fire. According to the National Fire Protection Association, electrical fires are one of the leading causes of structure fire annually. Which is accounted for nearly 13% of reported home fires and results in 420 fatalities, 1,520 injuries and nearly $1.5 billion in property damage.  

How can you prevent a potential house fire by an overloaded circuit? Follow the tips below:  

  • Never plug more than two devices into an outlet at once.  
  • Know the amount of power you are putting on an outlet or circuit.  
  • Large appliances like refrigerators and dryers should be plugged into their own outlet since they are heavy power users.  
  • If you see that you have been overloading an outlet or circuit in your home, you should consider contacting a professional to help resolve the problem.  

For more information about how to prevent electrical fires in your home, visit If an electrical fire does occur in your home or business, SERVPRO is always here to help 24/7.  

Flooded Basement? We Can Help!

8/17/2022 (Permalink)

Flooded basement. A flooded basement can jeopardize your health, safety, and your home’s integrity.

A flooded basement can jeopardize your health, safety, and your home’s integrity. If you find even the smallest water intrusion in your basement’s structure, it’s worth making a call to SERVPRO of New Center/Highland Park and let our trained, professional crews inspect the situation safely and correctly.   

We are Flooded Basement Specialists  

  • We are available 24 hours a day / 7 days per week. 
  • We’re a preferred vendor to many national insurance companies. 
  • We bill the insurance company directly – one less thing for you to worry about. 
  • Our technicians are highly trained in water restoration techniques. 
  • We use s500 IICRC restoration standards. 
  • We have advanced inspection and extraction equipment. 

We have earned the trust of hundreds of homeowners, business owners, and property professionals. You can trust us to get any basement back to preloss condition. 

Fire, Smoke, and Soot Restoration Services

8/12/2022 (Permalink)

Soot covered walls. Fire and smoke damage is especially destructive.

Fire and smoke damage is especially destructive. Our team has the specialized training and equipment to provide specialty restoration services when you have fire, smoke, and soot damage in your home or business. 

Structural Cleaning  

After smoke or fire damage, ceilings, walls, woodwork, carpeting, and floors will often need thorough cleaning. SERVPRO will pretest damaged materials to determine the extent of products required to clean and protect from the different types of soot. We may even be able to reduce the cost of recovery by cleaning lighter soot deposits found on some surfaces, eliminating the expense incurred with repainting or refinishing. In other cases, we will clean to “prepare for painting.” This process deodorizes and ensures the new paint will adhere properly to the surface.  

Contents Cleaning  

All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies, and upholstery. We will begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate. We can provide wet or dry-cleaning services. Additionally, all the other restorable contents will be cleaned and deodorized to preloss condition. This includes electronics, art, wood furniture, kitchen items, clothing, bedding, bric-a-brac, and much more. Finally, we can provide an inventory list of all “to be claimed” items if requested.  


We provide specialized services that rid your home or place of business of offensive odors left by fire or smoke damage. Our team does not merely cover up lingering odors with a fragrance, they seek out the sources of the odor and remove them. 

Biohazard Cleanup Services for Your Business

8/8/2022 (Permalink)

Employees in white Tyvek suits. The professionally trained experts at SERVPRO provide biohazard cleanup services that utilize a science based, safety centered standard.

The professionally trained experts at SERVPRO provide biohazard cleanup services that utilize a science based, safety centered standard.   

The decontamination of a business due to trauma, sewage backups, chemical spills, hoarding, or other biohazards can be both dangerous and emotional. Specialized training and experience are important when choosing a cleanup company to resolve these circumstances. 

We provide cleanup and recovery services for many biohazard situations. These include the following: 

  • Sewage backups 
  • Crime scene residues 
  • Suicide/death accidents 
  • Homicide cleanups 
  • Blood cleanup 
  • Accident cleanup 
  • Hoarding scenes 
  • Animal waste/remains 
  • Chemical spills 
  • Tear gas cleanup 

Our team provides 24-hour service, seven days a week. We have qualified, trained professionals who are ready to respond to these incidents. We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances. 

Reasons to Choose SERVPRO for Your Restoration

8/4/2022 (Permalink)

a group of employees with restoration tools walking away from SERVPRO van No matter what type of disaster you face, SERVPRO of New Center/Highland is only a phone call away.

As a locally owned and managed SERVPRO location, we recognize the challenges that business owners run into regularly. When running a successful organization, there are many challenges you must consider, and the most destructive of these challenges is a disaster that halts productivity. 

However, while you can’t anticipate and likely can’t stop a natural disaster, you can be prepared for them. 

Aside from the destruction that businesses may face, we acknowledge that homeowners will eventually experience damage as well. Getting back on your feet after a disaster can be stressful, no matter the extent of the destruction you’re facing. 

To better prepare your household for overcoming a disaster, you should develop an emergency plan as well. Preparing an emergency plan starts with knowing the kinds of disasters that are most prevalent in our community. 

The American Red Cross has created a helpful website that collects data from resources around the nation to help you prepare for any kind of emergency. In Highland Park, you can utilize your local Red Cross to prepare for any disaster that might affect our area. 

Whether you run a company or own a house or both, you will most likely face the effects of a disaster at some point. In any case, the restoration process needs to begin as quickly as possible to prevent further damage. Here’s why our team should be your very first call: 

Why Choose SERVPRO? 

We know that no two scenarios are the same. While events that require restoration happen annually across the nation, each situation is completely unique. 

For example, over 14 million houses are annually at risk for floods, but the harm done to each residence will differ. 

This is why our team is trained to take on any damage, no matter the size, so that you can feel safe and know you chose the right team for your restoration. We will assess your unique situation in order to come up with an effective solution to the damage. 

We are available 365 days a year. When it comes to disaster restoration, the most crucial thing to know is that a fast response is necessary. This is important for not only restoring your home to its original condition, but also to keep the damage from getting any worse. 

When water infiltrates a home, it can lead to immediate damage to furniture, fabrics and paint. And if this damage is left untreated for a long period of time, it can lead to serious mold and mildew issues, which can weaken your home’s infrastructure. That’s why our team is available 24⁄7, every single day of the year. 

We offer more than just damage repair. Along with fixing the damage that a disaster has brought to your property, we handle every step of the process. 

We can help you pack things up to prevent future damage, and we can work directly with your insurance agent to help you get the most out of your claims. Our goal is to provide you and your family assistance in any way we can to make the recovery process as simple as possible. 

No matter the type of disaster, your local professionals at SERVPRO of New Center/Highland Park can repair any damage with years of knowledge and experience. Our restoration experts use industry-leading technology and techniques that can reverse the damage and return your property to preloss condition. 

When you suffer damage to your home or business, it’s important that you know who to call! Contact us today to get restoration started faster. 

Water Damage Timeline

8/3/2022 (Permalink)

SERVPRO employee and homeowner leaned over iPad. Immediate action is crucial when dealing with water damage.

Immediate action is crucial when dealing with water damage. More damage is done than you may think. Below is a water damage timeline of what could happen if you left the water damage in your home or business untreated. 

Within Minutes 

  • Water quickly spreads throughout your property, saturating everything in its path. 
  • Water is absorbed into walls, floors, upholstery, and belongings. 
  • Furniture finishes may bleed, causing permanent staining on carpets. 
  • Photographs, books, and other paper goods start to swell and warp. 

Hours 1 - 24: 

  • Drywall begins to swell and break down. 
  • Metal surfaces begin to tarnish. 
  • Furniture begins to swell and crack. 
  • Dyes and inks from cloth and paper goods spread and stain. 
  • A musty odor appears. 

48 Hours to 1 Week: 

  • Mold and mildew may grow and spread. 
  • Doors, windows, and studs swell and warp. 
  • Metal begins to rust and corrode. 
  • Furniture warps and shows signs of mold. 
  • Paint begins to blister. 
  • Wood flooring swells and warps. 
  • Serious biohazard contamination is possible. 

More Than 1 Week: 

  • Restoration time and costs increase dramatically; replacing contaminated materials and structural rebuilding may be extensive. 
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants. 

Don’t wait. If you have water damage in your home or business, call SERVPRO of New Center/Highland Park at 313-379-6768. 

Smoke Alarm Importance

8/3/2022 (Permalink)

White smoke detector. Smoke alarms save lives every day.

Smoke alarms save lives every day. Here at SERVPRO of New Center/Highland Park, we want to keep you and your loved ones safe.  

Here is What You Should Know 

  • Smoke alarms provide an early warning of a fire, giving people additional escape time. In 2012-2016, smoke alarms were present in three-quarters (74%) and sounded in more than half (53%) of the home fires reported to U.S. fire departments.  
  • Almost three of every five home fire deaths resulted from fires in homes with no smoke alarms (40%) or no smoke alarms that were working (17%).  
  • The death rate per 1,000 reported home fires was more than twice as high in homes that did not have any working smoke alarms (12.3 deaths per 1,000 fires), either because no smoke alarm was present or an alarm was present but did not operate), as it was in homes with working smoke alarms (5.7 per 1,000 fires).  
  • In fires in which the smoke alarms were present but did not operate, more than two of every five (43%) of the smoke alarms had missing or disconnected batteries.  
  • Dead batteries caused one-quarter (25%) of the smoke alarm failures. 

Smoke alarms that are properly installed and maintained play a crucial role in reducing fire deaths and injuries. If there is a fire in your home, you need smoke alarms to give you time to get out to safety.